Building Controls Service Sales Manager – Building Automation

Cleveland, Ohio

Are you:

• Aiming to grow professionally and looking for the organization that can keep pace with you.
• Looking for a leading-edge company that will leverage your strengths daily; showcase and celebrate your contributions often.

BUILDING CONTROL INTEGRATOR’S (BCI) is a leading DDC contracting company that specializes in building automation and high-end controls; they have attracted the very best talent with the promise of progressing and expanding their careers. This team of the “best of the best” is the core of a culture that encourages each and every team member to improve and grow to their highest level of abilities.

What You’ll Be Doing:

Working with BCI partners as a Service Team Leader, to sell, plan, facilitate and complete service work and projects for a wide variety of end users.

1. Overseeing the diagnosing of controls issues and repair or replace as required.
2. Managing service schedule to cover all service calls, preventative maintenance and remote service.
3. Reviewing billings and tasking for accuracy; review technical write-ups from service calls.
4. Meeting with end users, contractors and engineers to present BCI’s experiences and expertise.
5. Serving customers by identifying their needs and engineering adaptations of products, equipment, and services.
6.  Identifying current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
7. Providing product, service, or equipment technical and engineering information by answering questions and requests.
8. Establishing new accounts and services accounts by identifying potential customers and planning and organizing sales call schedules.
9. Developing customers’ staff by providing technical information and training.
10. Contributing to team effort by accomplishing related results as needed.
11. Managing field service projects, working with engineering and graphics departments to deliver best project outcomes.
12. Verifying proper operation of all BAS items including: database files, programs, sequences, and occupancy schedules.
13. Ensuring proper Measurement and Verification (M&V) equipment functionality, including accurate data recording and storage
14. Performing inspections and preventive maintenance tasks for the control systems including point-to-point check-out, sensor calibration, and database back-up
15. Determining equipment needs and parts required for customer’s control system performance and pro-actively identify problems
16. Providing technical guidance to diagnose control system concerns and ensure occupancy comfort.
17. Ensuring proper set-points, schedules and sequences of operation are correctly programmed

Knowledge and Experience You’ll Need:

1. At least four years’ experience in building controls and automation, including service/project management.
2. Experience with building automation systems programming.
3. Working knowledge of BACnet control systems.
4. Computer proficiency with MS Office.
5. Valid Drivers’ License issued by state of residence and in good standing.
6. Experience with Delta Controls and/or Niagara is a plus.

Personal and Organizational Skills Include:

1. Customer focus
2. Drive for results
3. Priority setting
4. Time management
5. Organizing
6. Solving Problems
7. Interpersonal Savvy
8. Listening skills

Technological Skills:

1. Strong proficiency in Microsoft Word, Excel and Outlook